Customer care
Shipping & Returns
| Option | Fee | Timing |
|---|---|---|
| Metro Manila delivery | ₱250 | 1–2 business days |
| Provincial delivery | ₱450 | 2–5 business days |
| Meet-up | Free | By appointment |
| Showroom pickup | Free | By appointment |
Shipping
- Orders ship within 1–2 business days after payment is confirmed (Mon–Sat).
- Every parcel is insured, discreetly packed (no brand names on the outside) and sent with a tracked courier. Your tracking number appears on your order page and in your shipping email.
- A valid ID may be required on delivery for high-value items.
- Meet-ups: Meet-ups in Quezon City by appointment. Cash or credit card accepted on the spot.
- Pickup: Pickup by appointment — Quezon City
Returns
Because every piece is pre-loved and one of a kind, all sales are final, except in these cases:
- Not authentic: full refund under our Authenticity Guarantee, with no time limit.
- Not as described: if the item has an undisclosed flaw or differs materially from the listing, message us within 48 hours of delivery with photos. We’ll arrange a return and full refund.
- Damaged in transit: photograph the parcel and item before opening further and contact us within 24 hours. The shipment is insured.
Please ask for extra photos or a video before buying. We’re happy to help you decide.
Cancellations
Unpaid orders are released automatically when the reservation expires. To cancel a paid order before it ships, message us as soon as possible.
HIGHLUX MNL · By appointment · Quezon City, Metro Manila